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Account & safety

Stay safe on Mottars

Simple habits that protect you when buying, selling, or renting.

Beginner 3 min read

On this page

  • For buyers and renters
  • For sellers and hosts
  • If something goes wrong

Most deals go smoothly. These habits keep it that way.

For buyers and renters

  • Keep chats on Mottars so there is a record.
  • Inspect before you pay, in person or via a trusted mechanic.
  • Never send a full payment for a car you have not seen.
  • Use the VIN checker to confirm a car's identity.

For sellers and hosts

  • Confirm payment has actually landed in your bank before handing over keys.
  • For rentals, verify the renter and take check-in and check-out photos.
  • Keep your vehicle documents and insurance current.

If something goes wrong

Use Contact support or, for a rental, raise it with the host first. Admins can step in on disputes.

Related guides

Manage your account settings

Update your details, notifications, and account preferences.